If you click the "Purchase now" or "Launch course" link and nothing appears to happen, it is probably because pop-up blockers are enabled on your computer. To complete your purchase, you need to disable pop-up blockers. This is very easy to do. Simply select the Tools menu, as illustrated below, and click "Turn Off Pop-up Blocker."

If your pop-up blocker is turned on, you may also see a yellow bar at the top of the screen that says "Pop-up blocked," as illustrated below. You may elect to temporarily allow pop-ups from this site or always allow pop-ups (recommended). Once you have followed either this step or the step above, you should be able to proceed with your purchase.

If the suggestions above do not work, click here for more information on Anti-Virus Software.

Still having a problem? E-mail the ANCC Support Helpdesk at ANCChelp@learnsomething.com or call us at (877) 399-4925, and be sure to mention that you have tried the solutions on this page.  Normal business hours for support are Monday through Friday, 8:30 a.m. to 6:00 p.m. eastern; you will receive a return e-mail or phonecall within one business day.