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Gero-Ed Center

CSWE eLearning Frequently Asked Questions

Below you will find answers to common questions about the CSWE eLearning system. If you are a registered user and still have questions, send an e-mail to Help.

Click the topic heading below to be taken to that FAQ section:

Login & Registration
Launching Courses
Browser Support
Internet Connection Speed
Navigating the CSWE eLearning Site: An Overview

Login & Registration

I’ve forgotten my log-in and password. How can I get them?
If you forget your log-in or password, use the automated reminder at the bottom of the log-in page to have them e-mailed to the address associated with your account.

Once I purchase and enroll in a CSWE eLearning course, how long do I have access to that course?
You will have access to a course for one year from the date you purchase and enroll in that course.

Launching a Course

I’ve purchased a course. Where do I go to take it?
Once you’ve purchased or enrolled in a course, you can take the course by logging into the My Education page.

Why isn’t the course displaying after I launch it?
Some browsers block pop-ups. Since our course opens in a new window, you may need to set popup blockers to allow pop-ups for the eLearning host Web site (http://blue.isoph.com/).

Browser Support

Which browser should I use for CSWE eLearning?
For full functionality, you must use Internet Explorer Version 5.5 or higher. CSWE eLearning has also been tested on Mozilla/Firefox 1.5.0.6, Safari 2.0, and Netscape 7.2 and 8.1, and while the system will work in these browsers, some formatting may not look the same.

Will CSWE eLearning function on both PCs and Macs?
Yes. The course runs on both platforms. See above for specific browser information.

Internet Connection Speed

Will CSWE eLearning function on a dial-up connection?
Yes. Our courses have been tested on a 56K modem. There are a few flash audio and video clips and document downloads which may take longer to start but will download. We’ve tried to keep the use of large file sizes to a minimum.

Navigating the CSWE eLearning Site: An Overview

E-Learning Home:
E-Learning Home is the entry to the CSWE eLearning site where you will find an overview of the CSWE eLearning initiative. You will also find overviews of and links to purchase and enroll in current courses.

MyEducation:
Once you’ve enrolled in courses, the MyEducation page is where you access these courses. You need to navigate to this page and click on the course’s title when you want to start, or come back and continue taking, a course. You can also track your progress through each course and print completion certificates for certain courses.

Help:
If you are having trouble using the eLearning system, the Help page quickly connects you to support staff who can answer your questions. Please check this list of Frequently Asked Questions first since many common problems are addressed here.

FAQs:
The FAQ page lists answers to frequently asked questions. This list is updated to reflect common questions and is the best first reference if you experience any difficulty with the system.

Login/Log Out:
To access MyEducation and Help, you must login through this Login page. Per the instructions at the top of the page, first time users need to click on the register link to register with CSWE eLearning. If you have already registered, enter your log-in name and password to enter the eLearning site. Returning users can have password reminders sent to their e-mail via this page.

After you’ve logged in, Log Out will sign you out of the eLearning site. We recommend logging out at the end of each session.